1. Order Cancellation Policy
Delivery charges (for local doorstep delivery) and courier shipping charges (for outstation parcel dispatch) are payable by the customer and are clearly itemized on the checkout screen.
You can choose to cancel your order before it is dispatched by the seller or vendor. Once an order is out for delivery with a courier or driver partner, it cannot be canceled via self-service; however, you may choose to reject it at the doorstep.
If you request a cancellation after an order has already been confirmed/accepted by the merchant or prepared for dispatch, an applicable nominal cancellation fee will be deducted, and the remaining balance amount will be refunded. If an order is canceled after dispatch, delivery/courier fees already incurred in transit are non-refundable (except in cases of damaged or defective items).
If an order is canceled by the seller or YosiBuy due to unforeseen circumstances (e.g. stock unavailability), zero cancellation fee is charged and a 100% full refund (including delivery/courier charges) is issued immediately for prepaid orders.
2. Return & Refund Windows by Service
1. Commerce Marketplace
Physical goods, farm produce & essentials
Covers farm-fresh produce, groceries, mountain honey, Kolli spices, cooked food, fresh meat & fish, fashion, and daily essentials.
2. Services & Bookings
Stays, vehicle rentals & experiences
Covers homestay reservations, hill resort bookings, car/bike rentals, trekking packages, and local technician services.
3. Real Estate & Land Listings
Discovery & seller connection
YosiBuy acts as an open discovery and lead connection platform between property buyers, builders, and owners. Property browsing and buyer inquiries are free. Any promotional listing fees paid by property listers are non-refundable once the property listing goes live.
3. Refund Processing & Methods
Once a return or cancellation request is approved, the refund amount is credited directly back to your source payment method:
Commerce Orders
Processed and credited within 1 to 3 business days.
Services & Stay Bookings
Processed and credited within 3 to 7 business days.
UPI & Net Banking
Immediate to 48 hours.
Credit / Debit Cards
3 to 7 business days (depending on your bank).
Cash on Delivery (COD) Orders
Transferred directly to your verified bank account or UPI ID.
4. Need Assistance with a Return or Refund?
Our customer support team is available to assist you with any cancellation, order issue, or refund inquiry:
YosiBuy Returns & Refund Helpdesk
YosiBuy Technologies Private Limited